Help Center

IMPORTANT REMINDER:

As resellers, we are fully committed in serving all your orders the best way that we can. We humbly ask for your consideration, understanding, and patience on any delays, order cuts, and uncertain global manufacturing capabilities of our partner brands that can happen due to the ongoing pandemic and other uncontrollable factors which might hinder us from fulfilling this promise especially on Pre-Order items. Thank you very much!

✅ Any payment made is non-refundable since we forward your payment to manufacturers

✅ Confirmed Deposit or Payment guarantees a slot if made before the Pre-order Deadline

✅ If ordered after the Pre-Order deadline, no guarantee of slot but we will try to order it, if unsuccessful, we will refund your deposit.

✅ Cash on Delivery (COD) option has no guaranteed slot and pre-order price discount, COD is for in-stock items only.

✅ Reserve now and deposit to get the Pre-Order discounted price.

Shipping destinations:

• For now, we ship nationwide.

Shipping times:

• Metro Manila orders take 3 to 7 business days to be delivered to you and we ship within 2 business days via Ninja Van, LBC (Cash on Pick up), Lazada or Lalamove (upon request and shouldered by the buyer).
• Outside Metro Manila orders take 5 to 10 business days to be delivered via Ninja Van, LBC (Cash on Pick up), Lazada or Lalamove (upon request and shouldered by the buyer and we ship within 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over P10,000 will have free shipping.
• Orders under P10,000 will be charged for shipping depending on your chosen delivery method and location. Full price will be displayed at checkout. 
• Outside Metro Manila (Luzon) - P195
  
• Outside Metro Manila (Visayas/Mindanao)) - P295
  
• Within Metro Manila - P145
  

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via online transfers & direct bank deposit.
• Cash on Delivery is available for in-stock items only.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@geekfreaks.ph with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 to 4 business days.

Our support team is always happy to guide you at any step!

For more info. Please visit https://geekfreaks.ph/pages/earn-with-geek-freaks