When placing your pre-order, you agree to be legally bound by these terms:
✅ Orders placed before the pre-order deadline will get assured slot
✅ If ordered after the Pre-order deadline, there is no guarantee of the slot but we will try to order it and sometimes, supplier accepts it, if not, we will refund your deposit accordingly.
✅ Any payment made for confirmed order is non-refundable since we forward your payment to manufacturers for slot.
✅ Confirmed deposit or payment guarantees a slot if made before the Pre-order Deadline*.
✅ Pre-order cuts can happen on rare instances without any reason from the supplier. In cases orders cannot be fulfilled, DPs/Full Payments will be refunded
✅ Cash on Delivery (COD) option has no guaranteed slot and pre-order price discount, COD is for in-stock or on hand items only
NO DOWN PAYMENT NO RESERVATION. Deposits are non-refundable unless the item is cancelled on the manufacturer's end.
ETA (Estimated Time of Arrival) is only an estimate, and is subject to change depending on the manufacturer's actual release date. Early arrival, delays or cancellations are beyond our control.
Balance must be settled once the pre-ordered item/s arrive/s in PH soil.
Buyers will also receive a message and call once the items are already with us -with complete details on when and where to settle, and their preferred mode of delivery (meetup, store or delivery). So make sure to double check our contact details in the order confirmation. Pick up in our stock room in Las Pinas is accepted. Preferred payment is online bank transfer , bank deposit to our BDO account or Gcash. Cash on delivery via Lalamove, Grab etc is okay as long as the rider accepts the requested amount (additional charges may apply). Also, cash on delivery for Ninja Van includes a 4% fee.
Buyers are given a week to claim or have their item delivered. Unclaimed unpaid orders will automatically be forfeited after a week, without notice. On the other hand, unclaimed fully paid orders will be forfeited after 4 weeks.
We encourage you to check the item/s during meetup or once delivered. In an event of a manufacturer defect, we accept returns as long as the issue is raised to us within 24 hours upon receipt. Replacement requests from suppliers may take some time to process. Refund requests are processed within 2 weeks via online bank transfer or gcash. Items that are tagged as On Sale, On Clearance, Marked Down etc are not part of the after sales service.
We can assure that your items are in pristine box condition before sending it. We double bubble wrap it with multiple boxes and fragile sticker. We accept no liability for any damage, delays or lost packages while they are in transit as these are beyond our control.
We may change the terms from time to time. By continuing to use this page after we post such changes, you accept the Agreement, as modified.
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