(Hasbro) (Pre-Order) ROBOSEN OPTIMUS PRIME AUTO CONVERTING - Deposit Only - 2nd batch
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If a product does not function as warranted during the warranty period,You can contact Robosen for after-sales service.
After-sales contact information includes,
What is Covered
The warranty period for the product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after production date shows on the product.
Manmade damage caused by improper use;
Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals;
Damage caused by private repairs;
Improper product storage environment, resulting in water or moldy internal electronic board.
Flagship edition Optimus Prime
Servo steering gear, Joint cable, Battery, Power adapter are warranty period for 6 months;
Main control board, Memory card, USB cable are warranty period for 12 months.
PART III TYPE OF AFTER-SALES SERVICE
Within 15 days after receiving the product, if there is any performance fault caused by non-human reasons, you can contact the after-sales service to apply for replacement.
A product sent to ROBOSEN for return or replacement does not include all original accessories or contains items damaged by user error;
Received product has not been sent back to ROBOSEN 7 days after return or replacement confirmation from ROBOSEN;
After the after-sales inspection, the product functions normally without performance failure.
Within the warranty period, Performance failure caused by non-human causes, you can contact the after-sales service to send the product back to the designated after-sales repair center for
If the product problem is not within the scope of the warranty (such as man-made damage to the robot, beyond the warranty period), we will charge repair fees, labor fees and courier fees.
In some countries or regions, there may not be after-sales repair centers authorized by Robosen.
If cross-regional repairs or returns or replacemengt are required, the courier fees and other costs incurred will need to be paid by the user.
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